Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
Privacy
The only information we receive about you is your name, mailing address, and email address. Our legal basis for obtaining this is your voluntarily supplying this information to Etsy in order for us to fulfill an order and provide necessary customer service. We retain this information in our own records, apart from Etsy, for a period of 7 years. The only use we make of this information is fulfilling your order, responding to your communications and requests, and providing customer service related to your order. We do not share it with any third parties, and do not use it to make marketing pitches to you. If you wish us to delete your information from our records, please contact us at vuthy@vuthysim.com or write to Vuthy Sim, 2 Ryefield Drive #18, Old Orchard Beach, ME 04064. Please note that Etsy has its own privacy policies separate from us and you need to contact them direct about their retention and use of the information you provided to them to create an account or place an order.